Check out our Markets & Events Page to see where you can shop us in person next!

FAQs

FAQs

Where are you located?
We're located in Guelph, Ontario!

Do you offer local Pickup?! 
We have Guelph local pickup available at checkout! 

Where do you ship?
We ship worldwide! 

How much is shipping? 
Our shipping rates all have tracking available, if you're wanting letter mail shipping for a reduced price, please email us at DesignsbyErikab@gmail.com to see if your items would be available to ship that way! 

Processing time? 
Some of our pieces are custom or made to order pieces, we try to make and package your order as soon as possible ranging from 3-7 days. If you're needing it sooner or rushed please email us at DesignsbyErikab@gmail.com

Do you offer gift wrap or gift messages? 
We don't have that option on our site currently but if you're sending your item as a gift and want to add an additional message or gift wrap please contact us before purchasing. 

What are your pieces made from? 
We mainly work with acrylic and wood!

What are your earring backs made from? 
All our jewellery backings are made with titanium (unless stated otherwise on the product!) Hypoallergenic, nickel free, perfect for sensitive ears! 

Are your earrings heavy?
NO! We personally HATE heavy earrings that pull your earlobes down so we strive to create lightweight statement jewellery! (And STAND by it!)

Do you offer customs?
Our custom orders are ALWAYS open! https://designsbyerika.ca/pages/customs We create custom pieces from jewellery (including clip on earrings!), to displays, to custom wedding favours! Please contact us to discuss further! 

Do you offer wholesale? 
We offer wholesale and are always open to new commission based businesses!
Check out our stockists page to see where you can find our products currently! https://designsbyerika.ca/pages/stockists

Do you accept returns or exchanges? 
We currently do not accept returns or exchanges. If there is a problem with your product, please contact us at DesignsbyErikab@gmail.com 

Please check out our Care instructions for more information regarding our products! https://designsbyerika.ca/pages/care-guide